Privacy Policy

1. INTRODUCTION

The Privacy Policy applies to all current and former customers as well as to Users, to the extent applicable, (collectively referred to as the “Customers”) and any of the provisions and/or conditions of the Privacy Policy may at any time be modified, amended, replaced, or substituted. Kindly also refer to the terms and conditions of the Loan Agreement (sent via email during the application), which provide further details of how Gobhoza Loans collects, processes, and uses the Customer’s personal information and should be read together with this Privacy Policy.

2. THE CUSTOMER’S CONSENT

By submitting details and/or using Gobhoza Cash Loans service the Customer accepts the Privacy Policy and expressly provides voluntary, specific, and informed consent to the use and disclosure of the Customer’s personal information in the manner described below. The Customer has the right to object to Gobhoza Cash Loans use of the Customer’s personal information. Depending on the information the Customer objects to, Gobhoza Cash Loans may not be able to proceed with the Customer’s loan application/s as certain information is required for the conclusion or performance of the credit application and/or loan agreement and Gobhoza Cash Loans is obliged by law to obtain same.

The Customer agrees and warrants that the Customer has read, considered, and understood the terms contained in this Privacy Policy and that this Privacy Policy will constitute an on-going binding agreement between Gobhoza Cash Loans and the Customer.

3. SECURITY AND CONFIDENTIALITY

Gobhoza Cash Loans understands the value of the Customer’s personal information and therefore will take all reasonable steps to protect the Customer’s personal information from loss, misuse, or unauthorized alteration. The Customer’s personal information is stored in databases that have built-in safeguards and firewalls to ensure the privacy and confidentiality of that information.

Gobhoza Cash Loans recognizes the need for appropriate protection and management of the personal information the Customer shares with Gobhoza Cash Loans. Gobhoza Cash Loans protects that information using secure socket layer (SSL) encryption technology and by limiting employee access on a need-to-know basis. Gobhoza Cash Loans stores data in encrypted form on computers and control access via secure web pages. Gobhoza Cash Loans employs firewalls and other security technologies to protect our servers from external attack.

Gobhoza Loans security systems meet or exceed industry standards and Gobhoza Loans constantly monitors internet developments to ensure the systems evolve as required. Gobhoza Loans also test the systems regularly to make sure the security mechanisms are up to date. Finally, Gobhoza Loans are subject to South African data protection laws, including the Constitution of the Republic of South Africa of 1996, the Protection of Personal Information Act No. 4 of 2013, the Electronic Communications and Transactions Act, 2002 (“ECT Act”), the Regulation of Interception of Communication Act No. 25 of 2002, the National Credit Act No. 35 of 2005 read with the National Credit Amendment Act No. 19 of 2014 (“NCA”) and the Consumer Protection Act No. 68 of 2008 (“CPA”) which Gobhoza Loans fully comply with.

4. PERSONAL INFORMATION

Personal information is information that identifies or relates specifically to the Customer including the Customer’s financial information, for example, name, age and identity number, the Customer’s assets and liabilities, income, and payment records. In short, any information that Gobhoza Loans knows about the Customer will be regarded as the Customer’s personal information.

5. COLLECTING THE CUSTOMER’S DATA

Gobhoza Loans collect information about the Customer in two ways - directly from the Customer’s online application and from outside sources such as credit bureaus and customer service providers. Gobhoza Loans may use data that identifies the Customer’s personal information for a number of reasons including but not limited to statistical analysis, development and improvement of Gobhoza Loans products, assessing lending risks, updating the Customer’s records, identifying which products or, our partners' products, might interest the Customer, identifying and prevent fraud, money laundering and other criminal activities, carrying out regulatory checks, keeping the Customer informed about the Customer’s loan, doing market research, and products and services Gobhoza Loans offers on behalf of third parties.

6. COLLECTION AND USE OF PERSONAL INFORMATION

To make the Customer’s use of Gobhoza Loans services as successful as possible, it is necessary for Gobhoza Loans to understand exactly what the Customer needs and to ascertain whether in terms of the provisions of the NCA, the Customer is eligible to qualify for a loan. The following are some of the reasons why Ghoboza Loans would collect the Customer’s personal information:

To identify the Customer

To process the Customer’s instructions or requests

To ensure that the Customer meets the required lending criteria

Gobhoza Loans may collect and analyse the Customer’s personal information and combine all the information that Gobhoza Loans have about the Customer to compile a credit profile of the Customer for Gobhoza Loans to grant the Customer a loan and to meet the Customer’s specific needs.

Once Gobhoza Loans has collected and analysed the Customer’s personal information, Gobhoza Loans may send the Customer promotional material or information which Gobhoza Loans considers to be of interest to the Customer but will only do so with the Customer’s explicit consent. If any of this promotional information relates to products, promotions, news, or services of a third party, and if the Customer indicates that the Customer would like more details, Gobhoza Loans may inform the third party to contact the Customer directly. Gobhoza Loans will however only inform a third party to contact the Customer directly if the Customer has indicated that this is agreeable to the Customer. In addition, Gobhoza Loans utilises the Customer’s personal information for other purposes as set out in this Privacy Policy.

7. ADDITIONAL DATA COLLECTION

In addition to the personal information the Customer submits, Gobhoza Loans may collect information about the Customer’s computer including, where available, the Customer’s IP address, operating system, and browser type, for purposes of administration and to report, aggregated information to Gobhoza Loans advertising partners. This allows Gobhoza Loans to have a better understanding of the Customer’s requirements and/or preferences by using cookies to track Customers as they travel from website to website recording what commercial advertisements the Customer view’s and select, while browsing.

This is purely statistical data about browsing actions and patterns and does not identify any individuals. Gobhoza Loans may also obtain information about the Customer’s general internet usage by using a cookie file which is stored on the hard drive of the Customer’s computer, Cookies enables Gobhoza Loans to improve the services provided to the Customer, estimate Gobhoza Loans audience size and usage patterns, store information about the Customer’s preferences and recognise the Customer when the Customer returns to the Website.

The Customer can set the Customer’s web browser to refuse cookies, however, if the Customer does this, the Customer may not be able to enjoy full use of the Gobhoza Loans Website and the Customer may not be able to take advantage of promotions Gobhoza Loans may run from time to time. Please note that third parties who advertise on Gobhoza Loans Website may also use cookies, but Gobhoza Loans do not have access to, or have control over them, and therefore does not take any responsibility in respect thereto whatsoever. All advertisers are bound by a contract to maintain the confidentiality and security of the Customer’s personal information and are restricted in their use thereof as per this Privacy Policy.

Gobhoza Loans wants to provide the Customer with the best possible service, so calls will be recorded and/or monitored for quality and staff training purposes. Recordings may also be used to help prevent and combat fraud.

To provide a customised and personalised service, we may use cookies to store and help track information about the Customer. A cookie is a small text file sent to your device that Gobhoza Loans uses to store limited information about the Customer’s use of the products on our website. Gobhoza Loans uses cookies to provide the Customer with certain functionality (such as to enable access to secure log-in areas, and to save the Customer having to re-enter information into product or website forms) and to personalize Gobhoza Loans products or Website content. Without cookies, this functionality would be unavailable. By using Gobhoza Loans products and Websites the Customer agrees that Gobhoza Loans can place these types of cookies on the Customer’s device.

8. PERSONAL IDENTIFICATION NUMBER

When the Customer uses the Website and the services provided by Gobhoza Loans, the Customer may be given an access number, username, password and/or personal identification number (“PIN”). The Customer is responsible for maintaining the secrecy and confidentiality of the Customer’s username, password and/or PIN.

9. SHARING THE CUSTOMER’S DATA FOR SERVICE PROVISION

Gobhoza Loans shares the data the Customer submits with third parties involved in the process of providing the services which the Customer requests, such as credit providers, credit bureaus, customer service providers, and collection agencies. Gobhoza Loans has trust relationships with these carefully selected third parties who perform services on Gobhoza Loans behalf. All service providers are bound by contract to maintain the confidentiality and security of the Customers personal information and are restricted in their use thereof, as per this Privacy Policy. The service providers are required to notify Gobhoza Loans immediately where there are grounds to believe that the Customer’s personal information has been accessed or acquired by any unauthorised person.

By clicking the 2 “Tick” boxes (Terms and Conditions, and Privacy Policy respectively), the Customer agrees that Gobhoza Loans may collect and disclose the Customer’s personal information:

If Gobhoza Loans sells or buys any business or assets (in which case Gobhoza Loans may disclose the Customer’s personal information to the prospective seller or buyer of such a business or assets)

If Gobhoza Loans as a business, with part / all its assets are acquired by a third party (in which case personal information held about Customers will be one of the transferred assets)

If Gobhoza Loans has a duty to disclose the Customer’s personal information to comply with a legal request, or to enforce any of Gobhoza Loans terms and conditions.

10. RIGHT TO REQUEST ACCESS TO THE CUSTOMER’S PERSONAL INFORMATION

As aforementioned, Gobhoza Loans is committed to the protection of the Customer’s personal information and any information disclosed to third parties is only done so with Gobhoza Loans knowledge and express authorisation. The Customer is entitled to request access to the Customer’s information at a prescribed fee and to request that inaccurate, irrelevant, excessive, out-dated, misleading, or unlawfully obtained information be corrected, deleted or in the case of a dispute, indicate that a correction has been requested, but not made.

11. ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT

Gobhoza Loans also voluntarily subscribes to the principles, outlined in Section 51 of the ECT Act, which govern the Customer’s right to have the Customer’s personal information kept private. Gobhoza Loans briefly outlines these principles below:

Gobhoza Loans will only collect, collate, process and store (“Use”) the Customer’s personal information with the Customer’s permission as set out in this Privacy Policy, unless legally required to do so, and will only Use such information for the lawful purpose for which it is required as set out in this Privacy Policy.

Gobhoza Loans hereby disclose in writing, the specific purpose for which Gobhoza Loans Use the Customer’s personal information. Gobhoza Loans will also keep a record of that personal information and the specific purpose for which Gobhoza Loans have used it.

Gobhoza Loans will not Use the Customer’s personal information for any purpose, other than that which Gobhoza Loans disclosed to the Customer herein, unless the Customer gives Gobhoza Loans express permission to do so, or unless Lime Loans is permitted and/or required to do so by law.

Further to the requirements of the ECT Act, Gobhoza Loans will disclose the Customer’s personal information without the Customer’s consent:

If Gobhoza Loans is required to do so by law or a court order

If disclosure is in the public’s interest

If disclosure is in Gobhoza Loans interest with the Customer’s implied consent

12. CONTACT FROM LIME LOANS AND THIRD PARTIES

As part of the application process, Gobhoza Loans asks the Customer whether Gobhoza Loans or any of Gobhoza Loans partners may contact the Customer about Gobhoza Loans products and services by telephone, email, and SMS (or other reasonable method). If the Customer selected “yes” but no longer wish to receive such communication, kindly visit the “My Account” page, login and change the Customer’s communication preference at any time or follow the instructions in the message itself.

The Customer may also register on the National “Opt Out” register of the Direct Marketing Association of South Africa by going to www.dmasa.org.

The Customer hereby gives explicit consent to Gobhoza Loans to transfer the Customer’s personal information to selected third parties. If at any time, the Customer wishes to stop receiving such contact from a third party, the Customer will need to follow the instructions about unsubscribing provided at that time, by the third party. Please note that Gobhoza Loans only partners with trusted companies who will respect the Customer’s right to unsubscribe from any such marketing communications. Gobhoza Loans will not be responsible for managing that process or any disputes originating from such communications.

13. THIRD PARTY LINKS

The Gobhoza Loans Website may contain links to third party websites. If the Customer follows a link to any of these websites, please note that these websites have their own terms and conditions, and privacy policies. Gobhoza Loans does not accept any responsibility or liability for these Websites. By registering at Gobhoza Loans, the Customer may receive follow-up communication and offers from third party companies., The Customer has agreed to do so, by accepting this Privacy Policy and, while Gobhoza Loans only works with selected partners, Gobhoza Loans is not responsible for the services or representations of third parties.

Because Gobhoza Loans is not responsible for any representations and/or information and/or warranties and/or content on any website of any third party (including websites linked to the Gobhoza Loans Website, or websites facilitated by Gobhoza Loans), Gobhoza Loans do not exercise control over third parties' privacy policies and the Customer should refer to the privacy policy of any such third party to see how such party protects the Customer’s privacy.

14. AGE

To register with Gobhoza Loans the Customer must be 18 years of age or older. Minors are strictly forbidden from using the service and applying for credit from Gobhoza Loans.

15. CHANGES TO THIS PRIVACY POLICY

Gobhoza Loans reserves the right, in its sole discretion, to update, modify or amend (including without limitation, by the addition of new terms and conditions) this Privacy Policy from time to time with or without notice. The Customer therefore agrees to review the Privacy Policy whenever the Customer visits the Website for any such change. Save as expressly provided to the contrary in this Privacy Policy, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof.

16. APPLICABLE LAWS

The Privacy Policy will be governed by and construed and interpreted in accordance with the laws of South Africa to the extent that a court has jurisdiction over any dispute which may arise out of or in connection with this Privacy Policy. Both Gobhoza Loans and the Customer submits to the jurisdiction of the South African courts or dispute resolution and arbitration through the South African Credit Ombud.